Purchases are normally processed directly, but can sometimes take a little longer. If the purchase takes a while to arrive, it is because it is being processed. Do not try to purchase again; surely you will receive what you have bought soon.
If 24 hours have passed since you made the purchase and you still have not received anything, we recommend the following:
If you are using an Android device:
Contact us directly here, including in your message all the information that you consider valuable so that we can locate the purchase. To facilitate this process, you can send us a screenshot or a photo of the payment receipt in which we can see the item purchased, the date of purchase, the value of the purchase and the identification number of the operation, which usually has the following format: GPA.1234-5678-9123-45678.
As soon as we receive the information, we will take the corresponding steps so that the purchase is credited as soon as possible.
If you are using an iOS device:
Bearing in mind that the AppStore directly processes payments, and that we do not have access to the purchasing database, we recommend that you contact them directly here explaining the situation so that they can help you solve the problem.